1. The agreement
These terms are an agreement between you and Northdue ("we", "us"). They cover the website at northdue.com and the Northdue service at app.northdue.com, including the customer pages and emails it produces (together, the "service").
If you use the service for a business, "you" means that business, and you confirm you're authorized to accept these terms for it. If your business has signed an order form or client agreement with us, that document governs where it conflicts with these terms.
You accept these terms by creating an account, signing in, connecting an account, or clicking to agree. If you don't agree, don't use the service.
These terms don't apply to our clients' customers who receive our clients' emails or use a customer page. The business they deal with is responsible for those communications.
2. The service
Northdue provides software and services that help businesses collect overdue invoices from their business customers. At your direction, and in your name, the service reads your accounting data, drafts and sends emails from your mailbox, reads replies, prepares calls, matches payments and reports results. Where you ask us to, our team also reviews and approves emails and handles tasks for you.
You remain the creditor. We don't buy debts, hold your customers' money, or give legal, tax or accounting advice. We don't guarantee that any amount will be collected.
3. Accounts
- You're responsible for the people you invite, for keeping sign-in details confidential, and for everything done under your accounts.
- Tell us promptly at security@northdue.com if you suspect unauthorized access.
- We may require two-step sign-in, and we may suspend access to protect the service or other users.
4. Your responsibilities
- Accurate data. You're responsible for the accuracy of your books, customer details and payment links, and for keeping them up to date.
- Business debts only. The service is for amounts owed by businesses. You must mark any customer who is an individual, such as a personal guarantor, so the service doesn't contact them.
- A right to contact your customers. You confirm you have a lawful basis to contact the customers you ask us to contact, at the addresses and numbers you provide.
- Calls. If you use AI phone calls, you're responsible for obtaining and recording each customer's prior consent to automated calls, and for the accuracy of those records.
- Approvals. Emails are sent in your name. You're responsible for the content of emails you or your chosen approvers approve, and for the approval rules you set.
- Laws. You'll use the service in line with the laws that apply to you and your customers, including debt collection, telemarketing, privacy and anti-spam laws.
5. Connected services
When you connect QuickBooks, Xero, Google, Microsoft or another service, you authorize us to access it with the permissions shown on the provider's consent screen, and to use that access to provide the service as described in our Privacy Policy. Those services are provided by third parties under their own terms, and we aren't responsible for their availability or changes. You can disconnect at any time.
You agree that we may send data from connected services to the service providers listed in our Privacy Policy, such as our hosting provider, Anthropic for AI drafting, and Vapi if you use AI calls, only as needed to provide the service, and that we may prepare a package of an account's records for a collection agency when you ask us to.
6. AI features
The service uses AI to draft emails and understand replies. AI output can be wrong, so the service checks drafts against your ledger and, unless you choose otherwise, a person approves each email before it's sent. At your request we'll switch AI drafting off, and templates and rules will do the same jobs. Your data isn't used to train AI models.
7. Fees
Fees are set out in your quote, order form or client agreement. Unless that document says otherwise, success fees are calculated on payments that meet the rules it describes, invoiced monthly with each payment listed, and payable by the due date on the invoice. Fees exclude taxes, which you're responsible for. If a payment we charged a fee on is later reversed, we'll credit the fee on your next invoice.
8. Your data
- You own your data, including the data we receive from your connected accounts ("your data").
- You give us permission to use your data only to provide, secure and support the service for you, as described in our Privacy Policy.
- We don't sell your data, use it for advertising, or use it to train AI models.
- You can ask us for a copy of your data, or to delete it, at any time by writing to privacy@northdue.com. Our Privacy Policy explains what we keep and for how long.
9. Acceptable use
You won't use the service to:
- contact consumers about personal debts, or anyone you don't have a right to contact;
- send threatening, harassing, deceptive or unlawful messages, or impersonate anyone;
- collect amounts that aren't owed, or that are in genuine dispute, without resolving the dispute;
- access data or accounts you're not authorized to access, or interfere with the service or its security (good-faith security research under our disclosure policy is welcome);
- copy, resell or reverse engineer the service, or use it to build a competing product.
10. This website
The content on northdue.com is for general information. Statistics from third parties are cited to their sources, and product screens show sample data from a fictional demo company. The Northdue name and logo are ours. Other names and marks belong to their owners.
11. Confidentiality
Each of us will keep the other's non-public business information confidential and use it only for the purposes of this agreement, except where disclosure is required by law.
12. Ending the service
You can stop using the service as set out in your order form or client agreement. We may suspend or end access if you materially breach these terms, if your use creates a legal or security risk, or if we stop offering the service, giving notice where we reasonably can. When the service ends, sending stops and your connections are disconnected. Fees earned before the end remain payable, and sections 7, 8, 11, 13, 14, 15 and 16 continue to apply.
13. Disclaimers
We'll provide the service with reasonable skill and care. Beyond that, and to the extent the law allows, the service is provided "as is", without warranties of any kind, including merchantability, fitness for a particular purpose, uninterrupted availability, or any particular collection result.
14. Limitation of liability
To the extent the law allows, neither of us will be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or revenue. Our total liability arising from the service is limited to the fees you paid or owe us in the 12 months before the event that gave rise to the claim. These limits don't apply to your payment obligations or your indemnity obligations, or to liability that can't be limited by law.
15. Indemnity
You'll defend and indemnify us against third-party claims arising from your data, the instructions and approvals you give, your consent records, or your breach of these terms or the law.
16. General
- Changes. We may update these terms. We'll post changes here with a new date and tell clients about significant changes before they take effect. Continuing to use the service after that means you accept them.
- Governing law. These terms are governed by the laws of the jurisdiction in which Northdue is organized, without regard to conflict-of-law rules, unless your client agreement says otherwise.
- Everything else. If part of these terms can't be enforced, the rest still applies. Not enforcing a right isn't a waiver of it. You may not transfer these terms without our consent. We may transfer them as part of a merger or sale of our business. Neither of us is responsible for delays caused by events beyond our reasonable control.
- Contact. Northdue, hello@northdue.com.